HOW CAN WE HELP YOU?
Have a question?
Feel free to check out our FAQs
Shipping & Fees
How long does it take to ship?
Returns
Start an online purchase return
Jewelry Care
How to care for your jewelry
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Frequently Asked
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Membership
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Order + Shipping
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Returns + Exchanges
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Product Care
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Product Information
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Sustainability
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Payment
Frequently Asked
We've got you covered by our warranty. This means that if there is any damage to the jewelry's material or workmanship within two years of the date of purchase, we will take care of your purchase.
We collaborate with leading manufacturers to provide long-lasting, handcrafted products that are obtained ethically. The two-year coverage is because we are confident in the caliber of our offering. This also implies that missing items, scratches resulting from normal wear and use (such as a bent ring or broken chain), incorrect usage or storage of your product, and any modifications made to it by a third party other than De Garuda are not covered by the warranty.
Significant
1. Products acquired via a third-party vendor (not from degaruda.com and/or The De Garuda warranty does not apply to De Garuda stores or pop-ups. Please get in touch with the retailer of the goods.
2. We do not advise having independent jewelers repair our products because doing so eliminates the possibility of a refund or replacement (should a flaw arise as a result of their labor). This covers any kind of repair work, including resizing.
3. Please be aware that we could ask for any defective component to be returned to us for quality auditing and inspection in order for us to keep becoming better.
4. Our warranty policy might not apply to promotional products.
Please see the return guidelines listed below to see if purchased items are eligible for a return. We offer free 30-day returns for all customers in the US, Canada, UK, Australia, and Germany. Shipping fees are non-refundable. Please note that a return shipping fee of $20 is charged for returns shipped from the EU and $30 for all other countries. These return shipping fees are deducted from the refund amount. The return window starts from the day the shipment is delivered/picked up.
To qualify for a return:
Items must be in their original condition without signs of wear or damage
Items returned by mail must be in all original packaging (tags, box, and pouch included)
No individual item of a set can be returned for refund, store credit and/or size exchange, and must be returned as a complete set.
All below items are non-returnable:
Engraved and monogrammed products
Earrings used to pierce during a piercing appointment
Gift cards
Online Purchase
For purchases made on degaruda.com, you can return your purchases online and in-store.
In-Store & Buy Online, Pickup In-Store Purchase
These orders can be returned in-store only. Please have your order confirmation email, order card, or gift receipt ready. If you are unable to visit a retail location, please email important@degaruda.com
Have an account?
Great! Login and head over to your Degaruda account and select "My Orders" to review your order status. Once your order is packed and ready to ship, you’ll receive a tracking number via email so you can keep an eye on its activity while it makes its way to you.
Don't have an account?
No worries! You can still create an account now using the same email address used to place the order and it will appear under "My Orders". Tracking numbers are automatically sent as soon as your order is packed! Once the courier picks up the package and scans it into the system, the tracking number can be used to see the information about your order. This may take a couple hours and if the order was packed on the weekend, it will be updated next available business day!
STATUSÂ Â | WHAT DOES THIS MEAN? |
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Processing | Your order has been handed over to our team to fulfil. If all items in your order are in-stock, typical processing time is 3-4 business days! |
Shipped | Yay! Your order has been packed and is on the way to you. Kindly note that the tracking may take some time to be scanned into the courier's system to reflect any activity or movement. |
Partial | Oh, looks like your order has a backorder or made-to-order piece! To ensure you can get started on enjoying your Degaruda piece as early as possible, we've shipped the available pieces first (applies for US only) |
If you need to make any changes to your order, including adjusting and cancelling of the order, or changing the shipping address, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.
For monogrammed and engraved pieces, once the order is placed, we are not able to cancel or update the order.
We offer 30-day exchanges for all customers at all of our retail locations. Please have your order confirmation email, order card, or gift receipt ready. To qualify for an exchange, all items must meet the same return qualifications listed in our Returns Policy.
Online Purchase
Online purchases can be exchanged in-store. We are not able to offer exchanges online at this time.
In-Store & Buy Online, Pickup In-Store Purchase
These orders can be exchanged in-store only.
MemberShip
We've got you covered by our warranty. Thus, over a period of two years following the date of purchase, we
With the free De Garuda+ membership program, you can take advantage of exclusive benefits like free delivery on Mondays, priority sale access, special product access, a birthday treat, and much more. All of the digital receipts you've received for in-person and online purchases are kept in your membership account. Joining De Garuda+ is free.
will take care of your items in the event that the jewelry's craftsmanship or substance are damaged.
We collaborate with leading manufacturers to provide long-lasting, handcrafted products that are obtained ethically. The two-year coverage is because we are confident in the caliber of our offering. Additionally, this implies that the guarantee excludes missing goods, natural wear-and-tear scratches (such as a bent ring or broken chain), incorrect use or storage, and any alterations made to your product by someone other than De Garuda.
Significant
1. The De Garuda warranty does not apply to items acquired through third-party vendors (not through degaruda.com, De Garuda stores, or pop-ups). Please get in touch with the retailer of the goods.
2. We do not advise having independent jewelers repair our products because doing so eliminates the possibility of a refund or replacement (should a flaw arise as a result of their labor). This covers any kind of repair work, including resizing.
3. Note, however, that in order for in order for us to keep developing, we might ask that any piece that is defective be returned to us for quality control checks and inspections.
4. Our warranty policy might not apply to promotional products.
All that is needed is your name and email address. Have you set up an account with De Garuda yet? Simply sign in online. As soon as you accept the terms and conditions, you will be able to access your enhanced De Garuda+ membership account and new advantages. You can register when you check out in-store as well.
Your De Garuda+ membership is activated as soon as you sign up and accept the terms and conditions, either online or in-store.
De Garuda+ memberships never expire unless you choose to deactivate them. Offers and perks are subject to change at any time.
Initial Sales Access
exclusive first access to items
Members-Only Product Access
Birthday Style Consultation
Every Monday, Free Shipping
Birthday Style Consultation
You can examine your membership details and utilize your benefits by going to your My Account navigate to your Membership Perks, after creating your De Garuda+ account or logging in.
As soon as you agree the Terms & Conditions, if you already have a De Garuda account, you can access all of your benefits.
If you're new here, you may join up for De Garuda+ membership online, in-store, or through the De Garuda app, and you'll instantly have access to all your benefits.
ORDER + SHIPPING
Please contact us within 24 hours of placing your order if you need to make any changes, including modifying or canceling the order or altering the mailing address. Please be aware that while our staff strives to ship your purchase as soon as possible, we might not be able to amend or cancel it at your request.
We are unable to change or cancel orders for engraved and monogrammed items once they have been placed.
Our Customer Happiness team will contact you with an update if your order is not processed before the estimated shipping date; be sure to check your inbox! Our staff will respond within 24 to 48 hours. Our first goal is keeping you updated, and we value your patience throughout this hectic season. As always, if you have any questions, don't hesitate to contact us via Live Chat, Email, or SMS.
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AVAILABILITY |
WHAT DOES THIS MEAN? |
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In Stock |
It's in our facilities and ready for a new home! In Stock items typically ship within 3-4 business days from the purchase date. In stock engraved and monogrammed take some time to get personalized, and typically ship within 8 business days from the purchase date. |
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Shipping Later |
We don’t have it on hand yet but it’s coming soon! Not to worry, you can still purchase it, and your order will be added in the queue to be shipped as soon as they are available! The estimated ship date is indicated on the product page and at check-out for your reference. You'll see it above the "Add to Bag" button. Kindly note that you will be charged at the time the order is placed. |
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Made To Order |
Once your order has been placed, we need to craft the piece since it’s being made specially for you, and can take a bit more time to be processed. Be sure to note the estimated shipping date on the product page so you can plan accordingly. |
We deliver to the nations listed below! Please be aware that at this time, we are unable to ship to PO boxes, parcel lockers, APO, or FPO locations.
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REGION |
COUNTRY |
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North America |
Canada, Puerto Rico, United States of America |
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Oceania |
Australia, New Zealand |
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Europe |
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom |
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Asia |
Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand |
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Middle East |
Qatar, Saudi Arabia, United Arab Emirates |
RETURNS + EXCHANGES
To find out if your purchases qualify for a return, please refer to the return policies provided below. We provide free 30-day returns to all US, Canadian, UK, Australian, and German customers. There are no refunds for shipping costs. Kindly take note that there is a $20 return shipping cost for returns coming from the EU and a $30 fee for returns coming from any other country. The amount of the refund is subtracted from these return shipping costs. Beginning on the day the shipment is delivered or picked up, there is a return window.
To be eligible for a refund:
Items ought to be undamaged and in their original condition, showing no indications of wear.
Mail-returned items need to be in their original packing, which includes the label, box, and pouch.
A set cannot be returned individually for a refund, shop credit, or size exchange; all returns must be made as a whole.
The following products cannot be returned:
Products with monograms and engravings
Earrings that are pierced during a visit for piercing
Cards as gifts
Jewelry Cleaning Supplies
Online Buying
You may return items you've bought on degaruda.com both online and in-person.
Pick up in-store purchases made both in-store and online.
Only in-store returns are accepted for these orders. Please prepare your gift receipt, order card, or email confirmation of purchase. If you can't visit a store, send an email to important@degaruda.com.
* Please be aware that Buy Online Pickup In-Store purchases are not included in online purchases.
Returning items that you own
In the event that you possess an account
Choose "My Orders" after logging into your De Garuda account.
Click "Return Items" after finding your order.
To get the return mailing label and arrange for a pickup or drop off, simply follow the instructions!
Should you be without an account
Not to worry, you can make one right now and adhere to the instructions above, OR
You can select from the following options to start a return, depending on where the order was shipped from the beginning!
Returning a gift item
Gift orders that are returned within 30 days are eligible for store credit. To ensure that the item qualifies for a return, please see our return policy. Then, email us at important@degaruda.com to request your return label. Remember to incorporate the following:
The number of the order (If you don't have one, that's okay. We can locate the order more easily if we have the whole name and email address of the original buyer.)
The mailing address from which the jewelry will be mailed
the email address linked to your De Garuda account, so that after the credit is processed, we can apply it. By using the SIGN IN option located in the upper right corner of our website, you can create one right now if you haven't already.
Getting your purchase back
Your order number can be located in your email confirmation, so keep it close to hand! Our staff will assist you with the return if you bring the item. Check to see if a neighboring retailer will take returns.nearby store
Returning a gift item
Gift orders are eligible for store credit as long as the merchandise is returned within 30 days of the delivery date. Bring the order number and the gifted item in. Here you may find the store closest to you!here!
Please be aware that the original delivery cost will be subtracted from the refundable amount and is not refundable. Orders from countries other than the US, Australia, Canada, UK, and Germany may be subject to customs and taxes. These costs are your responsibility, and even if the order is returned to us, we are unable to waive or reimburse them.
RETURN SHIPPING FEE | Â |
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Australia, Canada, UK, Germany and US | Free |
Europe | $20 |
Other International Countries | $30 |
All of our retail locations provide 30-day exchanges for all of their patrons. Please prepare your gift receipt, order card, or email confirmation of purchase. All items must fulfill the same return requirements outlined in our Returns Policy in order to be eligible for an exchange.
Online Buying
You can exchange items you buy online in-store. We are unable to conduct online transactions at this time.
Pick up in-store purchases made both in-store and online.
Exchanges for certain orders are only accepted in-store.
Online Refund
Please be aware that after we get your return at our warehouse, it will be processed within 7 business days. We will email you a confirmation as soon as it has been processed! Please see our Payments FAQs here for further information!
Returns in-store
Although the funds will be credited to your account, it can take five to ten business days for your return to be processed.
For your return, kindly make sure to send back the appropriate and complete item or items. De Garuda is unable to reship or hold non-De Garuda items that are inadvertently returned due to logistical and customs constraints.
PRODUCT CARE
We've got you covered by our warranty. This means that if there is any damage to the jewelry's material or workmanship within two years of the date of purchase, we will take care of your purchase.
We collaborate with leading manufacturers to provide long-lasting, handcrafted products that are obtained ethically. The two-year coverage is because we are confident in the caliber of our offering. This also implies that missing items, scratches resulting from normal wear and use (such as a bent ring or broken chain), incorrect usage or storage of your product, and any modifications made to it by a third party other than De Garuda are not covered by the warranty.
Significant
1. Products acquired via a third-party vendor (not from degaruda.com and/or The De Garuda warranty does not apply to De Garuda stores or pop-ups. Please get in touch with the retailer of the goods.
2. We do not advise having independent jewelers repair our products because doing so eliminates the possibility of a refund or replacement (should a flaw arise as a result of their labor). This covers any kind of repair work, including resizing.
3. Please be aware that we could ask for any defective component to be returned to us for quality auditing and inspection in order for us to keep becoming better.
4. Our warranty policy might not apply to promotional products.
Care is always required! Check see our page on Jewelry Care Guide, please.
Use the polishing cloth to gently massage the piece's surface to maintain its finest appearance. After using, always wash your hands to make sure the cleaning substance is gone.
Dark residue on the cloth is typical and indicates that everything is operating as it should! A tiny quantity of cleaning chemical is included in the cloth, which will absorb any remaining residue, oil, or dirt once the object being polished is cleaned. The polishing cloth should never be washed as this will reduce its efficacy. Keep out of children's reach.
PRODUCT INFORMATION
We do offer a few helpful tips that could help you figure out your ring size or the ring size of a loved one, even though we can never be positive of your size without measuring your finger in person or having you try on one of our rings in store!
If you currently own a heritage or gift ring that fits perfectly, take out your ruler and measure the interior diameter. Next,do a comparison using this size chart.
Individualized Style
Although we are unable to accept bespoke designs at this time, we still invite you to subscribe to our email as we often release new goods, so you're sure to discover something you'll enjoy!
Personalized Measurements
We can only currently provide the sizes that are shown on each product page.
Particular Etching
For engravable objects, at this time, we only provide the font styles that are shown on the individual product pages. Every product page has information on the maximum amount and kind of characters that can be used under the heading "Description and Details!" After the fact engraving services are not offered for items that have been shipped or bought in-store.
Please be aware that if the engraving request contains any foul or disparaging language, we reserve the right to cancel your order.
SUSTAINABILITY
De Garuda is happy that by using recycled gold and silver, we have been able to lower our carbon intensity. 95% of our gold and 92% of our silver come from recycled sources, meaning that during the fabrication process, De Garuda emits fewer greenhouse gases.
To move things along even further, De Garuda is Regeneration Enterprises' exclusive jewelry industry partner in addition to being a proud founding partner. Regeneration is a cutting-edge new startup that supports rehabilitation efforts and restores natural habitats by re-mining and processing waste from former mine sites. Regeneration re-mining, established by RESOLVE, a Washington, DC-based NGO with a distinguished history of assisting endangered species in the mining sector, will have significant ecological advantages for our world—all while generating minerals that are exploited effectively.
By means of Regeneration, we are contributing to the restoration of ecosystems and biodiversity, as well as gathering essential minerals for our goods and upcoming renewable energy initiatives. Furthermore, Regeneration aims to generate and exchange carbon credits and biodiversity by restoring land and producing environmental offsets.
Furthermore, De Garuda is taking action on the Scope 1-3 emissions reduction opportunities that Climate Positive Consulting highlighted, giving clean electricity and renewable energy credits (RECs) top priority, and recently introducing a poly bag recycling program.
The capacity of the jewelry business to follow a piece of jewelry from start to finish is known as traceability. This involves locating ethical suppliers for precious materials and making sure that more environmentally friendly methods are employed in the production and delivery of our products. Workers, the environment, and economies throughout the globe can suffer greatly from the fine jewelry sector, which can also lead to abuses of human rights and environmental damage. Degaruda can contribute to securing a better future for the sector and the environment by tracking every step and guaranteeing safety, equity, and enhanced procedures.
Legacy mining sites give both an opportunity and a challenge for Regeneration Enterprises, of which De Garuda is a proud founding partner and the only partner in the jewelry business. De Garuda will be able to get minerals through regeneration in a more environmentally friendly, traceable clothing that also contributes to environmental restoration and cleaning.
There are several sources of recycled gold, such as technological trash and outdated, abandoned, or discarded jewelry items. The better the industry and the earth will be, the more gold we can recycle and put back into it. The purity of gold extracted from new mines and recycled gold is the same. You get the same stunning sheen and more circularity and less waste when you use recycled gold. No matter how many times it is recycled, gold retains its appearance and texture since it is a solid element that never deteriorates or loses its integrity. The biggest area for positive effect across our supply chain is represented by achieving 95% recycled gold by 2022, as our income is mostly derived from 14k gold goods.
De Garuda takes pride in being a founding Regeneration Enterprises' partner and only partner in the jewelry market. Regeneration is a cutting-edge new startup that supports rehabilitation efforts and restores natural habitats by re-mining and processing waste from former mine sites. Regeneration re-mining, which was started by RESOLVE, an NGO with a long history of successfully assisting endangered species in the mining industry, would produce minerals with high mining efficiency while also offering significant ecological advantages to our planet.
By means of Regeneration, we are contributing to the restoration of ecosystems and biodiversity, as well as gathering essential minerals for our goods and upcoming renewable energy initiatives. Furthermore, Regeneration aims to generate and exchange carbon credits and biodiversity by restoring land and producing environmental offsets.
By purchasing pieces that originate from more sustainable processes, customers ensure that businesses like De Garuda can continue to support and perpetuate the improvement of the jewelry industry as a whole. When consumers purchase jewelry from designers who practice responsible sourcing and promote traceability, they support and perpetuate the improvement of the industry at large.
PAYMENT
There are several ways for you to pay for your order! Even for goods that are made-to-order or have delayed shipment, your payment method is charged at the moment the transaction is submitted. By doing this, you can be sure that your order will be added to the queue and delivered out as soon as possible.
Please be aware that we are unable to alter the payment method or currency once the order has been placed.
1. Visa Debit and Credit Cards
At checkout, your default billing information will show if you have a De Garuda account. If not, you have the option to manually input the payment information when placing the transaction. Please be aware that the bank may refuse the transaction based on the limitations on your card.
De Garuda retains the right to identify and verify the legitimacy of the card being used, and based on the findings of these investigations, it may refuse transactions.
2. Paypal
All you have to do is select PayPal at checkout, where you will be prompted to provide your PayPal credentials. You'll be sent to the De Garuda website once the order is finished.
3. Klarna
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US customers have the choice to pay the entire amount due within 30 days of making a $35–$4000 purchase, or they can choose to pay in four interest-free payments.
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Canada: For orders between $35 and $4000, we provide you the opportunity to pay in four interest-free payments.
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UK: For orders between £35 and £1000, we provide you the choice to pay the whole price within 30 days of purchase, or to spread it out over three interest-free payments.
When you make an installment payment plan, the first payment is deducted at the time your order is placed. Please be aware that Klarna may charge you a late fee for each installment if your automated payment fails and you do not supply updated card details. Email notices from Klarna will be sent to you prior to an installment being deleted from your account. In the event that your payment is declined, you will also get an email notification.
You may speak with Klarna's customer service representatives directly if you have any more queries about your payments!
4. De Garuda Cards, Both Digital and Hard Copy
De Garuda gift cards can be used to cover all or a portion of the cost of your online buy. To use a physical gift card, just select "Apply a gift card" in step 3 of the checkout process and input the code found on the back of the card. At checkout, you can input the code for a Digital Gift Card.
Your gift card's value will be immediately subtracted from the order. If there is a balance, PayPal or a credit card can be used. Please be aware that each transaction may only utilize (1) single gift card. Only the original currency on the gift card can be used for redemption. Gift cards that are misplaced, stolen, or used improperly are not De Garuda's fault. Even if lost or stolen, gift cards cannot be refunded or exchanged for cash (unless mandated by law).
Your De Garuda profile allows you to view your balance. Go ahead and make one now if you haven't already. After logging in, go to your profile, choose "Gift Card," and type in the card number. That's where your remaining balance will appear.
5. Store Credit
Simply sign in with your De Garuda login before placing the order to use shop credit; the amount will be subtracted immediately from the total. Credit for De Garuda stores never expires and may be spent whenever you'd like!
Should you have received shop credits in several currencies, you will need to place individual orders for each currency. We are unable to combine store credits into a single currency; they are provided in the same currency as the initial transaction.
Please check here if you have any inquiries about exchanges and returns.
Please be aware that a different payment method than the one used to place the order cannot be used to receive a refund from De Garuda. It may take our returns team up to 10–15 business days to process your returned item and give you a return confirmation when we receive it at our warehouse.
1. Credit Card
The money will reappear on your end after 5–10 business days, depending on your bank, from the day the return is processed by the returns team. The money will be sent by the bank if you have canceled or obtained a new credit card.
2. Debit Visa Card
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When using a Debit Visa Card for online purchases, the transaction will be handled like a credit card, and it will take 5 to 10 business days for the refund to show up on your statement.
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Returns of in-store purchases that were first made using a debit Visa card must be handled in-person while the card is in use. The same day, the refund will be handled.
3. Paypal
You'll get a message from PayPal as soon as your account has been credited with the refund. It might take five to ten business days for the money to appear in your bank account!
4. Klarna
It may take up to 14 business days for the money from refunds for Klarna purchases to show up on your end. The total amount will be updated by Klarna, and any outstanding payments will be instantly corrected. All already paid amounts will be reimbursed using the original payment method.
You may speak with Klarna's customer service representatives directly if you have any more queries about your payments!
5. De Garuda Digital and Physical Cards
If you used a physical or digital gift card to purchase something and then returned it for a refund, we'll credit your De Garuda account with the full amount as store credit. By selecting the SIGN IN option, you may establish an account if you don't already have one.
6. Store Credit
Orders that you place with store credit and then decide to return will have the money refunded to your account in shop credit in the same currency. You may make an account by clicking the SIGN IN button if you don't already have one! Store credit in a currency other than the initial purchase cannot be issued by De Garuda.
Duties and Taxes
1. Canada and the United States There are obligations. The state or province of the shipping address determines the taxes that will be imposed at check-out.
2. Germany, the United Kingdom, and Australia There are no extra fees upon delivery; import taxes and tariffs are included in the product price.
3. Additional shipments abroad You could be liable for any tariffs and taxes that are applied to your shipment. Note that these fees vary each nation, thus De Garuda has no influence over them and we are unable to estimate what they will be. Please get in touch with your local customs office for additional details. Remember that we are unable to pay back the duties and taxes you paid at the time of delivery.
Foreign Transaction Fees
Apart from the entire price due for the order, De Garuda does not impose any further fees. Your bank would have imposed additional fees, which are outside of De Garuda's control. Because we're situated in Canada, banks in other nations could view us as a "foreign company" and impose extra costs specifically for international transactions. Any foreign transaction costs paid are not refundable by us.
Should you have confirmed that the charge was made on De Garuda end, please reach out to our customer happiness team at important@degaruda.com with the details on the charges!
Just use the Add coupon code section located in the basket to enter the discount!
For every order, a maximum of one (1) discount may be applied. Our system will automatically choose the better bargain if two discount codes are used, and the other discount will not be applied. Discount coupons cannot be used with other discounts, referral credits, free shipping discounts, or referral codes. Orders that use multiple discount codes may be held or cancelled by De Garuda.
Please be aware that no discounts apply to De Garuda gift cards.
STILL NEED HELP?
important@degaruda.com
Text
+91 9902555093
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