TERMS AND CONDITIONS

Welcome to De Garuda. By accessing or using our website, products, and services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our website or placing an order.

ACCEPTANCE OF TERMS

By accessing this website, creating an account, submitting an inquiry, requesting a consultation, or placing an order, you agree to comply with and be bound by these Terms and Conditions, our Privacy Policy, and any other policies published on our website.

If you do not agree with these Terms and Conditions, please do not use our website or services.

 

ABOUT DE GARUDA

De Garuda is a jewelry design house and manufacturer specializing in fine jewelry, custom jewelry, diamonds, gemstones, and precious metal products. We reserve the right to modify, suspend, or discontinue any product or service at any time without prior notice.

PRODUCT INFORMATION

We strive to ensure that all product descriptions, images, specifications, pricing, and availability information are accurate. However:

 

  • Product images are for illustrative purposes and may vary slightly from the final item.
  • Natural gemstones may vary in color, clarity, shape, and appearance.
  • Measurements and weights are approximate.
  • Prices are subject to change without notice.
  • Product availability is not guaranteed until an order has been confirmed.

CUSTOM JEWELRY

Custom jewelry orders are created according to specifications provided by the customer.

By submitting designs, sketches, images, measurements, or instructions, you acknowledge that:

  • You have the right to use any materials provided.
  • Design modifications may be necessary during production.
  • Production timelines are estimates and may vary.
  • Deposits and payments for custom work may be non-refundable once production begins.
  • Custom-made items are generally not eligible for returns, exchanges, or refunds unless a manufacturing defect is confirmed.

ORDERS AND PAYMENTS

By placing an order, you agree that:

  • All information provided is accurate and complete.
  • Payment must be successfully processed before production or shipment.
  • We reserve the right to refuse or cancel any order at our discretion.
  • Orders may be canceled if fraud, unauthorized activity, or pricing errors are suspected.

For custom jewelry projects, payment schedules may be divided into multiple installments as agreed during the consultation process.

SHIPPING

We offer domestic and international shipping where available.

Shipping times are estimates only and are not guaranteed. Delays caused by carriers, customs authorities, weather, supply chain disruptions, or other circumstances beyond our control are not the responsibility of De Garuda.

Customers are responsible for any applicable duties, taxes, customs fees, or import charges.

RISK OF LOSS

Ownership and risk of loss transfer to the customer upon confirmed delivery to the shipping address provided during checkout.

Customers should inspect packages immediately upon receipt and report any shipping damage promptly.

RETURNS AND REFUNDS

Return eligibility is subject to our Return Policy.

Generally:

  • Unworn, non-customized items may be eligible for return within the specified return period.
  • Customized, engraved, altered, or made-to-order items are not eligible for return unless a manufacturing defect is confirmed.
  • Returned items must be in original condition and packaging.

Refunds will be processed according to our Return Policy.

INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Logos
  • Images
  • Product designs
  • Text
  • Graphics
  • Videos
  • Website design
  • Marketing materials

is the property of De Garuda or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without prior written permission.

 

USER SUBMISSIONS

Any information, reviews, comments, photographs, designs, or other materials submitted by users must not:

  • Violate any law
  • Infringe upon intellectual property rights
  • Contain harmful, fraudulent, or misleading content
  • Contain malicious software or code

You grant De Garuda a non-exclusive right to use submitted content for customer service, order fulfillment, and business operations.

ACCOUNT RESPONSIBILITY

If you create an account on our website, you are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Restricting access to your account
  • All activities conducted under your account

You agree to notify us immediately of any unauthorized access or security concerns.

LIMITATION OF LIABILITY

To the fullest extent permitted by law, De Garuda shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of our website
  • Product purchases
  • Delayed deliveries
  • Service interruptions
  • Data loss
  • Third-party actions

Our total liability shall not exceed the amount paid by the customer for the applicable product or service.

DISCLAIMER OF WARRANTIES

All products, services, and website content are provided on an “as is” and “as available” basis.

Except where required by law, De Garuda makes no warranties, express or implied, regarding:

  • Merchantability
  • Fitness for a particular purpose
  • Accuracy of information
  • Availability of services
  • Error-free operation

FORCE MAJEURE

De Garuda shall not be responsible for delays or failure to perform obligations resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions
  • Labor disputes
  • Supply chain disruptions
  • Transportation delays
  • Internet or communication failures

PRIVACY

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

CHANGES TO THESE TERMS

We reserve the right to modify these Terms and Conditions at any time. Updated versions will be posted on this page with a revised effective date.

Continued use of the website following any changes constitutes acceptance of the updated Terms and Conditions.

GOVERNING LAW

These Terms and Conditions shall be governed and interpreted in accordance with applicable laws of the jurisdiction in which De Garuda operates, without regard to conflict of law principles.

CONTACT INFORMATION

If you have questions regarding these Terms and Conditions, please contact:

De Garuda

Email: important@degaruda.com

Phone/WhatsApp: +1-305-988-3853

Website: www.degaruda.com

By using this website, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.